Delivery Information
We care about every single customer and put customers’ shopping experience as our first priority. We will try our best to deliver your order as soon as possible.
Confirmation:
All orders are able to ship to all over the world.
A confirmation email will be sent to you (the email used to place the order) once the order is authorized and verified.
We will be preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Shipping Cost:
Free Shipping to all over the world.
Shipping Processing:
Normally it takes 2-4 business days to process your order. Please note that holidays & weekends are not included.
Once your order is dispatched, an email notification with a tracking number will be sent to you.
Standard free shipping time: For the United States, estimated to be delivered in 8-10 business days. Please allow 5-7 days delay for the remote area(Hawaii, Alaska and other islands); For European countries, estimated to be delivered in 10-15 business days.
Please note: Total Delivery Time = Processing Time + Shipping Time
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, customs clearance procedures,inclement weather or other causes.
Know that our fulfillment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
Return&Refund Policy
Replacement Measures
– If any items are lost or damaged due to transportation, please contact customer service and we will resend the goods or take compensation measures for you.
– Tip: When contacting customer service, remember to provide relevant pictures and videos of damaged goods so that we can help you solve the problem faster.
Return & Exchange
– If you are making a return All items sent back to us must be in original condition with all tags and tags: unused, unworn, altered or washed, etc.
– Please return the package to us via FedEx or USPS or EMS and provide us with the tracking number.
– Please note that we do not accept freight collect. If you choose freight collect, we will not arrange a refund for you.
– We will arrange a refund or exchange for you once we receive the returned products.
Refund
◉ If you do not want the products due to your own reasons after placing the order but before the products are shipped. Whichever channel you paid through, we will refund you according to the original channel.
– PayPal refund arrival time (generally real-time arrival)
– Credit card payment refund time (usually about 7-20 working days)
Warm Reminder
◉ If the color, size, style you receive does not match the order or confirmed QC picture and there is a quality problem. Please take a photo of the item and send the image to us. We will take full responsibility for quality problem items.
– We are not responsible for any packages that are detained by customs during return or lost in transit.
– You can enjoy the return service but we will not return or exchange the goods after the specified period.
No return or exchange in this case
– Ordered the wrong products or wrong size.
– You clicked “OK” to confirm delivery without carefully reviewing the product quality inspection pictures.
– Providing an incorrect address causes delivery failure.
– After-sales application where the product is subjectively believed to be defective or of poor quality.
– Items that have been used, damaged, engraved or altered by a third party.
– Unauthorized, incorrectly packaged or improperly insured items.
◉ If you have any questions about returns and exchange, please contact us!
Cancel the order
◉ If you have placed an order and would like to cancel it later, please contact our customer service representatives as soon as possible. But if your order has already been shipped, we will not be able to cancel it. Thank you for your understanding.
Contact Information
◉ WhatsApp:+1 2138390461
◉ E-mail: [email protected]